Club FAQs

Support for Mayfair Club members

I can't log into the Mayfair Club App

Please make sure you are using the email address you used to complete your application form. If you are unsure of this email address, please contact membership@allbright.co

I can't log into my AllBright Digital account

After signing up as a Mayfair Club member, you will still need to create an account for our Digital platform here

I want to freeze my membership

We offer a limited time that you can freeze your membership if you are traveling or on maternity/adoption leave. Please email: membership@allbright.co

I want to cancel a ticket for an event and a refund

We only offer refunds to tickets purchased 24 hours prior to the event. Please email mayfairreservations@allbright.co

I am a Club Member, and I can't buy a ticket to an event

Please email mayfairreservations@allbright.co

I want to host an event with AllBright

Host an event form here

I want to refer a friend

Refer a friend form here

I want to make a reservation

Reservation form: here

I want to register a guest

Guest form: here

I want to make a complaint

Complaint form: here

I want to cancel my Club membership

Please use the form here

Digital FAQs

Support for AllBright Digital accounts

I can't log into my Digital account

If you are having issues logging in please contact us at digital@allbright.co. Please make sure to do this from the email address currently linked to your account.

I want to change my email address on my Digital account

To update your email address contact us at digital@allbright.co. Please make sure to do this from the email address currently linked to your account.

My iOS app looks different to the website

We are currently making great improvements to our Digital platform; for now please continue to use AllBright in your browser on desktop, tablet, or mobile while our native apps are updated in due course.

I am a Digital Member, and I can't buy a ticket to an event

Most of our events are available online, but some in-person events are only available to Mayfair Club members. Please check what type of event you are looking to attend.

I have a question about Mentor Matching

If you have any questions about our Mentor Matching feature please take a look at our Mentor Matching FAQs here.

I want to cancel my Digital Membership

You can cancel your membership through your profile here, after which you will retain your membership until the end of the current billing period.

Get in touch with us

We are here to help you

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